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Our Team

team

Welcome to our Burnaby Counselling Group Team!

We have a unique team of therapists committed to providing the highest quality of care for our clients. Our team has training and experience in diverse areas of counselling and we offer a range of payment options for our clients. We invite you to read about our therapist's backgrounds and hope that you will find a therapist to assist you with your specific therapy concerns. Please call us with any questions that you may have in selecting a therapist 604.430.1303.

We look forward to working with you!

Carlene Van Tongeren
Executive Director

Administrative Team
ACTS Counsellors
Denise Caldwell
Vivian Chan
Susan Hobkirk
Ann Marie Inoue
Michael Mandrusiak
Linda Medaris
Carlene Van Tongeren
Ian Verseveldt
Pablee Wong

Administrative Team

Admin

Ashling, Jo, and Patty have 16 years of combined experience providing client care at the front desk and on the phone. They work closely with the therapists to facilitate you finding the therapist most suited to your needs. In this process, clients are treated with respect and confidentiality. They will be here to greet you with tea, coffee, and a warm welcome to our group!
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ACTS Counsellors

The ACTS Counselling Centre is a training facility for Graduate Students in the Counselling program at ACTS of Trinity Western University. Under the direct supervision of anapproved supervisor with the American Association of Marriage and Family Therapists, the Graduate Students provide therapy to individuals, couples, and families who are experiencing life challenges and transitions. They also offer play therapy for children experiencing a variety of difficulties including anxiety, low self-esteem, loss, and behaviour issues.
Fees range from $10-$20 per 50 minute session.
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Denise Caldwell, B.A.

Denise

Denise Caldwell has been counseling at the Burnaby Counselling Group since 1984. She works with individuals of diverse backgrounds, facilitating greater insight and understanding about the place to which their lives have led them. Denise is also gifted in working with clients to develop greater perspective as they encounter challenges and barriers in their faith.

Some of the key areas that Denise works with are:
  • Women’s issues
  • Depression, Anxiety
  • Mid-life issues and Aging
  • Grief and Loss
  • Spiritual development & Formation
  • Compassion Fatigue & Burn-out
Denise is also a well known speaker and group facilitator, who is able to provide insight in a way that both challenges and entertains. Her witty, compelling speaking style about human relationships and spirituality is sought after by churches, women’s groups and national organizations.

Denise’s breadth of experience in teaching and public speaking includes:
  • Facilitating Women in the Middle Years Group for 16 years across the Lower Mainland
  • Guest Speaker for Women’s Retreats at such locations as Malibu, BC; Rosemary Heights, BC; Cedar Springs and The Firs, Washington.
  • Keynote Speaker for International China Concern Annual Retreat, Philippines; National Conference for Canadian Association for Pregnancy Support Services, Mt. Tremblent, Quebec, and School of Children’s Ministries, Great Barrier Island, New Zealand.
"Before you tell your life what you intend to do with it, listen for what it intends to do with you.”
Parker Palmer, 2000
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Vivian Chan, M.C., RCC


Vivian holds a Master of Counselling degree with a focus on individual, children and family counselling. She uses a non-directive and client-centered approach to help individuals process their internal feelings and thoughts. Her international background and cross-cultural counselling experience has equipped her to work sensitively with a diverse population of clients.   Some of the key areas that Vivian works with are:
  • Children, Young Adults, Couples, Families
  • Emotional Distress & Anxiety
  • Personal Development
  • Cross Cultural Issues
Vivian believes in the resiliency and potential of each individual. She views each person as capable of maintaining emotional, physical and spiritual balance given the appropriate setting. Vivian thinks that the relational impact of one's surrounding is also believed to have a great influence in forming who we are in the present day and therefore, understanding the influence and patterns of family and other significant relationships in life can liberate individuals and couples to maintain a stronger sense of self and confidence.

Vivian enjoys working with children because she believes in the sacredness and inner strength of each child.  Through the use of play therapy, children can work through their internal conflict and to express their inner thoughts, in addition to using words/language.  “I believe parents/caretakers are the best agent to help promote secure attachment and emotional health of their child,” she states. Vivian is dedicated to work collaboratively with parents to enhance parent-child relationship and attachment.

Vivian is fluent in English, Cantonese and Mandarin.
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Susan Hobkirk, B.S.W., R.S.W.

Susan

Susan is a Registered Social Worker with more than 25 years of experience counselling individuals, couples, and families.

Susan’s passion is to work collaboratively with people in facilitating their personal growth and change.  She works with individuals, couples, and families to help them articulate their feelings and longings and to renew and renegotiate their relationships.  She provides clients the opportunity to become less burdened by the impact of challenging or painful life experiences, and helps them move toward a clearer understanding of themselves and others.

She is attentive to the goals that clients have and the needs that they express.  “I know that it is possible for any one of us to become overwhelmed or stuck in our primary relationships and with life’s challenges, and that we can benefit from the skills that a compassionate counselor provides,” Susan states.  Working with Susan could help you:
  • Increase the awareness of your unique gifts and strengths
  • Process and grieve disappointments and losses
  • Identify issues and situations that “trigger” unhelpful responses for you
  • Develop healthy relationship patterns and self-care strategies
  • Identify and honour your resilience and survival skills
Susan has both training and experience working with individuals, couples, and families in the following areas:

  • Relationship issues
  • Grief and loss
  • Self-esteem
  • Depression
  • Anxiety
  • Sexual abuse
  • Faith issues
  • Parenting
Susan brings a wealth of experience and diverse training to her therapy work.  Following her degree in Social Work from the University of British Columbia, Susan spent several years working for the provincial government with individuals, families in crisis, couples, and children/youth. She pursued a diploma in Family Systems Therapy from Pacific Coast Family Therapy Training Association and has additional training in Narrative Therapy and Emotionally Focused Couples Therapy.  Susan has been with the Counselling Group for more than 15 years.
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Ann-Marie Inoue, M.C., R.C.C.

Ann-Marie, a Registered Clinical Counsellor, holds a Master’s degree in Counselling from ACTS of Trinity Western University. Through her respectful and caring approach, clients immediately sense that their concerns and difficulties are important and that Ann-Marie wishes to work together with them during sessions to bring tangible change. Ann-Marie enjoys working with a wide variety of clients, including couples, individuals and adolescents.

Areas that Ann-Marie works with include:

•    Relationship Issues and Parenting
•    Self-esteem, Spiritual Development and Spiritual Formation
•    Cross-cultural Issues
•    Premarital counselling and relationship enrichment
•    Depression and Anxiety
•    Grief and loss
 
In Ann-Marie’s sessions, couples are often directed toward interactions with each other. “I know that it is very difficult to make progress in a relationship when there is too much getting in the way of understanding each other. It’s at times like that when a therapist can help a couple to gain perspective and really start hearing one another.” 

Individuals are supported as they explore and realize areas of strength in an effort to negotiate the difficulties and many changes in life. Adolescents are challenged to discover the persons they are becoming even while they face their own particular life challenges – this makes it more possible for them to integrate ideals and reality in insightful ways.

Ann-Marie’s approach to counselling draws upon Emotion-Focused Therapy and Systemic Theory, with integration of Cognitive, Behavioral and Narrative approaches as appropriate. Ann-Marie’s emphasis on client-centered counselling provides a safe and collaborative atmosphere to determine the direction of therapy.
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Michael Mandrusiak, Psy.D., R.Psych. # 01803

Michael

Michael is a Registered Psychologist in British Columbia who works with adults and adolescents in individual and group settings.  Some of the treatment goals that Michael could help you with include:
  • Improvement of mood and lifestyle in response to feelings of stress, depression and emotional distress.
  • Alleviation of anxiety (social anxiety, panic, phobias, obsessions and compulsions)
  • Increased clarity of life and career direction
  • College/university issues and student stress
Michael believes in the power of a warm and understanding counselling relationship to unlock your strengths and resources, allowing you to move toward your goals and to create life satisfaction. He also knowledgeable of the latest advances in therapy and adopts an integrative cognitive perspective. 

In conjunction with his work at the Burnaby Counselling Group, Michael is a full-time faculty member at the Adler School of Professional Psychology in downtown Vancouver where he teaches courses in lifestyle and career development, counsellor professional development and counselling skills.
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Linda Medaris, M.C., RCC, RMFT

Linda

Linda is a Registered Clinical Counsellor, Registered Marriage & Family Therapist, Approved Clinical Supervisor and Certified EMDR trauma therapist. She received her Masters degree in counselling from Trinity Western University and completed specialized training in marriage and family therapy as well as Eye Movement Desensitization Reprocessing (EMDR). Linda is committed to helping individuals, couples and families understand and work through the painful and distressing symptoms that are often associated with the difficulties and challenges of life.  Some of the key areas that Linda works with are:
  • Individual & Couple Distress
  • Family Conflict
  • Sexual, Physical, and Emotional Abuse & Trauma
  • Life transitions & Personal Growth
  • Grief & Loss
  • Depression
  • Aging Issues
Linda views her clients holistically and her theoretical approach to counseling is grounded in Emotionally Focused Therapy and Systemic Therapy. She believes that her clients are all experts on their own lives, though; at times they may lose sight of this. Linda describes life as:

“… a precious gift, which is meant to be lived to the fullest, although, it is often fraught with difficulties and challenges that can, at times, paralyze us and keep us stuck in negative patterns. These behaviours can prevent personal growth and cause conflicts and strain on our relationships. We know that it’s in relationship that we can find our greatest joy and greatest pleasures; however, we also know that it’s in these relationships that we are most often wounded. A therapist can help at times like these.”

Linda’s professional affiliations include:
  • Clinical member, the American Association for Marriage & Family Therapy
  • Clinical member, the BC Association for Marriage & Family Therapy
  • Registered Clinical Counsellor, the BC Association of Clinical Counsellors
  • Clinical Supervisor, the American Association for Marriage & Family Therapy

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Carlene Van Tongeren, M.A., R.C.C.



Carlene is a Registered Clinical Counsellor with a Master’s degree in Counselling Psychology from the University of British Columbia. Through your work with Carlene, she will help you understand yourself more deeply and help create the change you need in your life to achieve your personal and relationship goals. Carlene integrates creativity from her background in the performing arts and goal-directedness from her experience as a competitive athlete to create a motivating counselling experience. Her interest in empowering individuals to achieve their personal goals could help you:
  • Improve your self-esteem and learn strategies to live a more meaningful life
  • Develop more satisfying intimate and interpersonal relationships
  • Acquire more effective approaches to manage your anxiety and stress
  • Understand how to improve your sexual intimacy
  • Enhance your athletic performance
  • Develop a healthy body image
  • Overcome difficult challenges you may have experienced in your life

Carlene’s passion for inspiring couples to improve their intimacy and communication led her to an extensive internship in Emotion Focused Couples Therapy at the Vancouver Couple and Family Institute. She has worked with couples across a variety of contexts including relationship counselling, marital workshops, and clinical research interviews. Carlene has also participated in multidisciplinary training regarding issues of sexual dissatisfaction and dysfunction.

Carlene has been recognized as a highly trained scholar and skilled therapist throughout her career. She has been selected for honors including the BC Premier’s Award of Excellence, Simon Fraser University’s Best All Around Graduate, and a finalist for Vancouver’s YWCA Women of Distinction Award. Her approach to creating individual and interpersonal change is based on a standard of excellence in training and an excitement for helping you reach your potential.
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Ian Verseveldt, Ph.D., R. Psych. #01292, R.M.F.T., Clinical Member of A.A.M.F.T., A.A.M.F.T. Approved Supervisor, Clinical Director Burnaby Counselling Group

Ian

Ian has over 7,000 hours of working with couples, families and individuals.  Coming from evidenced based theories such as Emotionally Focused Couples Therapy (EFCT) Gottman, Narrative, and Structural, he provides support and encourages growth in individual, couple and family relationships. Ian is a professor at ACTS of Trinity Western University where he is the Director of the Masters of Marriage and Family Therapy program, and teaches in the area of couple relationships, family function, and the emotional, ethical and skill development of the therapist.  He is involved in the development and implementation of ethical and professional counselling programs.  He has been teaching since 1995 and has been a Marriage and Family therapist for over 20 years.
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Pablee Wong, MC, RCC, RMFT, RPT-S

Pablee holds a Masters degree in Counselling. She is a Registered Clinical Counsellor of BC (RCC), Registered Marriage & Family Therapist (RMFT) and Registered Play Therapist – Supervisor (RPT-S). With cross-cultural backgrounds, Pablee has extensive experiences working with children, adults and couples in various settings. Her work is influenced by the family system perspective and the attachment theory.

Pablee is trained to help clients in the following areas:
  • Anger, Anxiety, Depression & Child Abuse Survivors
  • Children Behavioral Challenges & Parenting Consultation
  • Family Issues
  • Cross-cultural Marital Challenges
  • Self-Image & Esteem challenges
  • Pre-natal & Post-natal Losses or Adjustment (miscarriage, stillbirth & post-partum adjustment)
Pablee believes that individuals have significant impact on each other in their relationships & family system. It is her world view that indiv iduals could become emotionally healthy when given a safe, accepting, and nurturing environment with necessary boundaries. Through secure and meaningful relationships, people become content and confident. They can develop long lasting relationships with others.

In the process of counselling, Pablee facilitates her clients in exploring their current challenges, searching for alternatives and utilizing their inner potentials.

When working with children, she adopts a child-centered approach and practices evidence based intervention.  As an “ordinary devoted mother,” (Winnicot, 1946, 1966), Pablee believes that every parent has the natural capacity to care for their children. She provides play-based intervention for children with developmental, emotional and behavioral challenges.  She is trained in helping children with trauma, child abuse as well as divorce adjustment issues.

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